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Customer Service

If you have any questions with regards to our products or service we like to hear from you.
Please send all communications by email to avoid misunderstandings.
You will receive a reply from us within 24 hours.


If you are not satified with our products its possible to return these to us and get a full refund.
However to apply for this there are some rules as follows :

  • Goods have to be returned within 7 working days
  • Special ordered goods can not be returned
  • The products have to be in the original packing and should not be opened and/or used.
  • Goods have to be returned with postage paid, shipments where postage has not been paid will be returned by us.
  • We expect an email from you so we will be aware that we will receive a return shipment.

If you follow the above rules, Twirling.com will refund the amount ( excluding shipping cost ) to you within 30 days
Shipping of return goods is for risk and cost of the buyer.    

Ordered before 14:00? Shipped today!

Orders placed on working days before 14:00 will be shipped the same day!

If we receive your order after 14:00 or during the weekend, we will ship it the next working day

Low shipping costs, fast and reliable delivery!

Your order will be shipped with DHL, you will immediately receive information to track your shipment.

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